This content is for the Kenek Edge pulse oximeter.


Intended Use

The Kenek Edge pulse oximeter by LionsGate Technologies (LGThealth) is an iOS app (available from Apple App Store) and audio-port finger sensor (available from Amazon.com) for spot-checking blood oxygen saturation (SpO2) and heart rate. It is intended for users wanting to measure these vital signs before or after they engage in different activities and conditioning exercises. The device should only be used while the user is not moving and not engaging in vigorous activity. 


The Kenek Edge pulse oximeter is not a medical device and is not intended or available for sale for medical or clinical use by physicians or patients.


Possible Errors When Exporting Data


If you see any of the following issues, you may have a configuration problem with your email on your mobile device:

  • Mail opens with data attached and accepts an email address but "Send" is greyed out  
  • Mail prompts for a mail account (listing Google, Yahoo, and other options)


NOTE: Your mail may have previously worked or you may use an app like Yahoo or Google without any issues.  Something may have changed on your Apple mobile device.


Check Apple Mail Installed


Ensure that the Apple Mail app is installed, even if you normally use some other app for email.  Look for the following icon


Apple Mail icon


or search on your phone by pulling the main desktop screen downward and typing "Mail" in the search box.


To install Apple Mail (or check if already installed if you cannot find it), open the App Store app, tap on the search icon on the bottom right, and type in "Apple Mail".  If it shows "OPEN" on the right of the Apple Mail icon, then you already have it.  If it shows a download icon (cloud with downward arrow)

or the word "GET", tap on that icon to download it to your phone.



Check Your Mail Account Configured


Open the Settings app and go down to "Passwords & Accounts"


Tap on Passwords & Accounts, and check if your mail account appears under "Accounts".  If not, tap "Add Account" and follow the instructions to add your favorite email account(s).


Once set up, open the Apple Mail app to check if you can see your email.  YOU DO NOT NEED TO USE THE APPLE MAIL APP IF YOU PREFER TO USE ONE OF THE OTHER MAIL APPS - it just needs to be present on your iPhone.


Check Your Mail Account Exports from Kenek Edge


Once you have confirmed Apple Mail is working, you should be able to return to Kenek Edge and successfully export data from your Apple mobile device.


See our article on Exporting for details
        https://lgt.freshdesk.com/support/solutions/articles/11000028521-feature-recording-exporting-and-deleting-data